This policy ensures that all journeys on land can be fully accessible via public transport and pedestrian access, including physical access to all public buildings. The policy’s objectives are to make disabled peoples’ rights, legal rights to transport and access environments. It aims to improve customer service and access for disabled people using facilities and services. Independent Living The term ‘independent living refers to all disabled people having the same choice, control and freedom as any other citizen, at home, work, and as members of the community.
Any practical assistance people need should be based on their own choices and aspirations. There are several factors which act as barriers to independent living for many people, including: Rationing of support services to the most in need, because of limited resources. Poor access to transport and everyday facilities and services. Lack of accessible housing. Person Centred Plan Each client at Cheneys has a folder called “Me and my life”. It allows the staff to see what the service users’ favourite things are, their main communication point and what they can and cannot do and what there aspirations etc.
This is very useful as there is a high turnover of staff and allows the staff to provide better care. Person centred planning reflects the person’s abilities, what is important to them (now and for the future) and sets out the support they need. It helps the person to get what they want out of their life. Scope’s aim is that disabled people achieve equality. As part of this, they are striving to change attitudes towards disabled people through a number of campaigns. “Tell It like It Is”, explores the ways in which language and imagery can affect Society’s attitude towards disability and what impact it can have on disabled people themselves.
The purpose of the Employment Equality Act prohibits direct and indirect discrimination, discrimination by association, harassment or victimisation, based on disability, in employment. There are physical and cultural barriers for employers and disabled employees in the workplace. It is sometimes difficult and costly to overcome these barriers. Scope has developed a range of services for disabled people and employers aimed at improving all aspects of the working environment. Improving life chances of disabled people
The government wants to support disabled people to have opportunities to improve the quality of their life and to be respected as equal members of society. Disability discrimination act The DDA aims to end the discrimination that many disabled people face. This Act gives disabled people rights in the following areas: Employment, education and the access to facilities and services. This act makes it unlawful for operators of transport vehicles to discriminate against disabled people. It makes it easier for disabled people to rent property and for tentants to make disability related adaptations.
It makes sure that private clubs with 25 or more members cannot keep disabled people out, just because they have a disability. The DRC was set up by the government to help secure civil rights for disabled people and produces guidance and further information on which aspects of life are covered by anti-discrimination law for disabled people. This may mean to remove, alter or provide a reasonable means of avoiding physical features of a building which make access impossible or unreasonably difficult for disabled people. Examples include: Putting in a ramp to replace steps,
Providing larger, well defined signs for people with a visual impairment and Improving access to toilet or washing facilities. See Sky Complaints System states that clients have the right to complain. Scope states that their clients have the right to expect high standards from them. They should be able to complain if Scope isn’t meeting those standards. The aim of the complaints system is to provide an effective way for clients to tell Scope when they are not happy; to support their right to complain and to sort out their complaint quickly, effectively and fairly.
Scope advices its clients to rather make a complaint at their local office as it is the quickest and easiest way to sort out their problem. After the client has made the complaint, a service manager or a member of staff will let you know how they are handling your complaint. Scope claims that the complaint will be kept confidential as far as possible but may need to share information with other people who need to know about the complaint in order to sort it out. The complaint will be handles in line with the Data Protection Act.
Scope’s education services support children and young people with cerebral palsy in a number of ways. Scope supports, trains and develops certain schools for parents showing them effective ways of helping their child develop right from the start. For children of primary and secondary school age, Scope runs schools, which cater for a range of ages and needs. For young adults, Scope has a further education college, which offers excellent post-19 specialist education.